Refund & Returns Policy

We want you to feel confident when ordering from Kixther Hide. Please review the return, refund and exchange information below before placing your order.

Standard / Ready-to-Wear Jackets

We accept return requests for eligible ready-to-wear jackets within 30 days of delivery.

To be eligible for a return, the jacket must be:

• Unworn and unused
• In its original condition
• Free from stains, scratches, alterations or signs of wear
• Returned with original tags and packaging, where applicable

Returns that do not meet these conditions may not be accepted.

Custom & Made-to-Measure Jackets

Custom and made-to-measure jackets are produced according to the measurements, design choices and specifications provided by the customer. Because these jackets are made specifically for the customer, they are generally not eligible for return due to a change of mind or incorrect customer-provided measurements.

If a custom jacket arrives with a manufacturing defect, incorrect item, or does not match the confirmed order specifications, please contact us with clear photos so we can review the issue and determine an appropriate solution.

Damaged or Incorrect Items

If your order arrives damaged, defective or different from the confirmed order, please contact us within 7 days of delivery. Send clear photos of the item, packaging and shipping label so we can review the issue and help with the next steps.

Refunds

Once an approved return is received and inspected, we will process the applicable refund to the original payment method. Refund processing times may vary depending on your payment provider.

Return Shipping

For standard returns, the customer is responsible for return shipping costs unless the item received is defective, damaged, incorrect, or does not match the confirmed order specifications. We recommend using a trackable shipping service and keeping your return shipping receipt until the return has been completed.

How to Request a Return

To request a return, please contact us before sending the jacket back. Include your order number, the reason for the return, and clear photos where applicable. We will review your request and provide the return instructions if your item is eligible.

Contact Us

For questions about returns, refunds or exchanges, please contact our support team through the contact details provided on our website.For questions about returns, refunds or exchanges, please contact our support team through the contact details provided on our website.